Complaints Policy

1. Introduction

The Organizing Committee of the International Conference on Engineering, Management, and Social Science (ICEMSS) is committed to providing a professional, respectful, and inclusive environment for all participants. We aim to handle all complaints fairly, consistently, and promptly to maintain the integrity and quality of the conference.

2. Scope of the Policy

This policy applies to all participants including authors, reviewers, session chairs, keynote speakers, attendees, volunteers, and sponsors. Complaints may relate to, but are not limited to:

• Conference content or program issues
• Review process or editorial fairness
• Speaker or participant behavior
• Technical or logistical problems
• Discrimination or harassment

3. Lodging a Complaint

Complaints must be submitted in writing and include:

• Name and contact details of the complainant
• A clear description of the issue
• Supporting evidence (if any)

4. Complaint Review Process

• Upon receipt, an acknowledgment will be sent within 3 working days.
• The complaint will be reviewed confidentially by the Conference Ethics and Integrity Panel.
• A response will be provided within 10–15 working days, depending on the nature and complexity of the issue.
• If required, further investigation or mediation will be initiated.

5. Resolution and Outcomes

Depending on the findings, the Organizing Committee may take appropriate action, such as:

• Issuing an apology
• Re-review of submissions (if applicable)
• Disqualification or removal of participants from the event
• Future participation restrictions

6. Confidentiality

All complaints and investigations will be treated with the utmost confidentiality. Personal data will be processed in accordance with applicable privacy laws and only shared with those directly involved in the resolution.

7. Appeals

If a complainant is not satisfied with the outcome, they may submit an appeal in writing within 7 days of the decision. The appeal will be reviewed by an independent subcommittee, and a final decision will be communicated within 10 working days.

8. Contact Information

For queries or complaints, please contact: